Hotels and serviced apartments
Every guest answered. Every booking captured.
Curio is a 24/7 AI concierge for Australian hotel groups, resorts and serviced apartments. It answers on WhatsApp, SMS, voice and your website, takes direct bookings and sells upgrades, then writes it all back to your PMS.
Built for groups and properties with 100+ rooms.
Results reported by BotSpice hotel clients.
Any chance of a late checkout tomorrow?
Of course, Tom. Checkout until 2pm is available. Shall I add it to room 1204?
Yes, thanks
Trusted by hotel groups across Asia-Pacific
The problem
Your front desk can't be everywhere. Curio can.
After-hours enquiries go to the OTAs
A guest who can't get an answer at 10pm books somewhere that can, and you pay the commission.
The phone rings during the check-in rush
Staff juggle arrivals, calls and messages at once. Something always waits.
Upsell moments slip by
Late checkouts, parking, breakfast and room upgrades go unsold because nobody asked at the right time.
The whole guest journey
Before, during and after the stay.
Before arrival
- Answers rate and availability questions instantly
- Takes direct bookings with a secure payment link
- Sends pre-arrival details: parking, check-in, directions
- Offers airport transfers and early check-in
During the stay
- Handles Wi-Fi, pool hours and restaurant questions
- Routes requests to housekeeping and maintenance
- Sells late checkout, breakfast and upgrades in chat
- Hands anything sensitive to your team with full context
After checkout
- Asks happy guests for a review at the right moment
- Catches complaints privately before they go public
- Invites guests back with direct-booking offers
- Keeps your guest list warm between stays
Features
Everything your guest team needs, in one place.
Online check-in
Guests check in from their phones before arrival. No waiting, no paperwork.
Digital keys
Contactless room access from the guest's phone, through your smart lock integration.
Multilingual
Replies in your guest's language, useful for international visitors.
One inbox
Every guest message, from every channel, in one place for your team.
Analytics
Satisfaction, service use and upsell performance across your properties, on one dashboard.
Your brand
Messages and screens in your hotel's logo, colours and tone of voice.
Voice AI
An AI receptionist that picks up on the first ring.
Reservations, directions and common questions by phone. Calls that need a person go straight to your front desk.
48.3% of Australians use WhatsApp, so Curio answers by phone, SMS and web chat as well. Source: Meltwater, via Esendex
Caller
"Do you have parking for a ute?"
Curio
"Yes, there's secure undercover parking on level B1. I can add it to your booking now."
Parking added · summary sent to front desk
For hotel groups
One platform for every property in the group.
- An agent per property, each with its own rooms, rates, policies and tone.
- Group-wide reporting on enquiries, bookings and upsell revenue.
- Handoff rules you control, by property, team and time of day.
Connects to your PMS
Bookings, upsells and requests are written back automatically, so your team works from one system.
- RMS Cloud
- Mews
- Oracle OPERA
- RoomKey
- Stripe
- WhatsApp Business
“We recently introduced BotSpice’s conversational AI platform to a few of our properties in India and South Asia, and the results have been impressive.”
Questions hoteliers ask
Does Curio replace my front desk?
No. Curio takes the repetitive questions and the after-hours enquiries, and hands anything sensitive to your team with the full conversation attached.
Which PMS do you integrate with?
RMS Cloud, Mews, Oracle OPERA and RoomKey, among 50+ integrations.
Can guests reach a person?
Always. Curio hands over to your team during the hours you set.
See Curio run your front desk after hours.
A 30-minute demo with our Australian team, set up with your property's details.